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Platform Operations Consultant SAP Basis

[Rosslyn, Pretoria North] -

Ref: FC04793A

REQUIREMENTS:
  • Degree in Information Systems or equivalent experience. TIL certification (advantageous).
  • Minimum of 8 years IT working experience. ITIL process knowledge and work experience (Required).
  • Minimum 6 years experience in a SAP Operations environment.
  • SAP &
  • SAP Hanna II Certification in relevant module. (Required)
  • Project Management experience and / or certification (advantageous).
  • SAP security experience, minimum 2 years
  • Patch &
  • kernel upgrade experience (advantageous)
RESPONSIBILITIES:
    Operations:
    • Perform daily system handover and start-up tasks to ensure operational readiness of systems.
    • Action and resolve IM (Incident Management) tickets.
    • Action and resolve CIM (Critical Incident Management) tickets as required.
    • Raise and lead tasks PM (Problem Management) tickets as identified.
    • Action and coordinate CM (Change Management) tasks and tickets as required.
    Planning:
    • Assist user departments in drafting system requirement documentation based on business processes.
    Development Responsibilities Projects:
    • Ensure that all processes have been investigated / considered in obtaining the specifications of the user requirements.
    • Propose and review system design and evaluate alternatives.
    • Review and present proposed system solution to IT Project Manager / Leader and User Management or System owner.
    • Develop systems solutions in line with quality and delivery requirements
    Ensure that the following steps in the Development Cycle are executed:
    • Preparation of system/technical documentation (as per ISO standards)
    • Preparation of user and operation manual
    • User training
    • System testing/parallel runs
    • System implementation
    • System audits/quality assurance
    Maintenance Requests: Ensure that all processes have been investigated / considered in obtaining the specifications of the user requirements.
    • Propose and review system design and evaluate alternatives.
    • Review and present proposed system solution to User Organisation.
    Ensure that the following steps in the Development Cycle are executed:
    • Preparation of system/technical documentation.
    • Preparation of user and operation manual.
    • User training.
    • System testing/parallel runs.
    • System implementation.
    • System audits/quality assurance.
    • User sign-off.
    Time estimating:
    • Time estimates have to be adhered to according to projects and operations.
    • Estimated completion time to be agreed upon by Consultant, Project Manager and User Organisation.
    Control:
    • Control all aspects of systems operations.
    • Measuring actual progress against planned objectives.
    • Inform Project / Operations manager of any deviations from approved / agreed operations and maintenance requests.
    • Regular reporting on system status.
    Principal accountabilities:
    • Ensure that the timings set by the Project Manager / Operations leader are achieved.
    • Ensure user satisfaction/acceptance of all completed systems / processes / maintenance requests.
    • Provide support to all user departments in achieving the approved company technology and software objectives.
    • Ensure systems compatibility with agreed AG strategies and standards.
    • Ensure proper maintenance &
    • control of the various systems by the Database Administrators and SAP Basis team
    • Ensure that all job streams for a system operate correctly prior to hand over to operations.
    Leadership tasks:
    • Ensure user appreciation of the principles of system development.
    • Provide assistance to users in evaluating system proposals.
    POSITION: Contract role until March 2020.
      COMMENCEMENT: As soon as possible.

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